External signposting

York Mind offers a range of high-quality mental health services to the people of York and surrounding area. When we cannot offer a particular service or are not the most suitable provider, we endeavour to signpost to other organisations that may be able to help. Below are listed a wide range of resources available nationally and locally. York Mind is not responsible for the quality of external services, and a listing here in not a formal endorsement by York Mind.

Crisis services

When a person's mental or emotional state gets worse quickly, this can be called a mental health crisis or a mental health emergency. If you, a friend, or relative are in crisis or need urgent or emergency support, then our services may not be appropriate for you at this time. York Mind is not a crisis service. You may find the following useful:

• 999

  If you are in immediate danger call 999 for an ambulance or go straight to the nearest hospital's Accident & Emergency department

• NHS Vale of York Mental Health Crisis Support

  Out-of-hours support and guidance in a mental health crisis

• Samaritans

  Talk to us any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal. Call 116 123 (this number is free to call). Email: jo@samaritans.org

• NHS 111

  Call 111 and select mental health option (24 hours, 7 days a week - all ages)

• Mind National Helplines

  Call 0300 123 3393 (weekdays 9am - 6pm)

• SHOUT

  24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. Text 85258. Only available in mainland UK

• Papyrus Hopeline 247

  Confidential support and advice for young people struggling with thoughts of suicide, and anyone worried about a young person. Call 0800 068 4141. Text 88247. Email pat@papyrus-uk.org

• The Hub @ 30 Clarence Street

  The Hub is open to anyone. It offers a safe and friendly space for people who need support with managing their mental health and wellbeing. Open for Drop-ins Monday, Wednesday and Friday, 10.00am to 4.00pm. Call 01904 553850 / 551963.

• City of York Emergency Duty Team (EDT)

  Provides an out-of-hours service for social care, housing, and homelessness emergencies. Call 0300 131 2131.

National services: Children & Young People

• Childline

  24/7 phoneline and online chat. Call 0800 1111.

• The Mix

  24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. Text 85258. Only available in mainland UK

York & Area: Children & Young People

• YorMind

  Support for young people under 25 in York.

National services: Adults

• CALM (Campaign Against Living Miserably)

  Free helpline 5pm-midnight. Call 0800 585858.

York & Area: Adults

• City of York Council Adult Social Care

  Advice on social care services for adults living within our area who have needs eligible for support. To contact the Adult Social Care Community Team call 01904 555111.