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How we help

Crisis services

When a person's mental or emotional state gets worse quickly, this can be called a mental health crisis or a mental health emergency. If you, a friend or relative are in crisis or need urgent or emergency support then our services may not be appropriate for you at this time. York Mind is not a crisis service. Follow this link for details of out of hours support and guidance in a mental health crisis.

Alternatively, please see below for contact details of Crisis Services:


01904 655 888 (local call charges apply)
116 123 (this number is free to call)
Text 07725 909090

NHS - TEWV Crisis Service

0800 0516 171 (24 hours, 7days a week - all ages)

Mind national helpline

0300 123 3393 (weekdays 9am - 6pm)

Shout (support for Young People)

24 hour text support on 85258 - 

The Haven (30 Clarence Street, York)

Mon-Fri 6pm - 10pm and Sat-Sun 12pm - 10pm (please contact in advance of visiting)

07483 141 310 - -

Emergency duty team

01609 780780

Adults Community Team

01904 555111