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Our Services

Crisis services

When a person's mental or emotional state gets worse quickly, this can be called a mental health crisis or a mental health emergency. If you, a friend or relative are in crisis or need urgent or emergency support then our services may not be appropriate for you at this time. York Mind is not a crisis service. Follow this link for details of out of hours support and guidance in a mental health crisis.

Alternatively, please see below for contact details of Crisis Services:


Talk to us any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal.
116 123 (this number is free to call)

NHS - TEWV Crisis Service:

0800 0516 171 (24 hours, 7days a week - all ages)
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Mind national helpline:

0300 123 3393 (weekdays 9am - 6pm)
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Shout (support for Young People):

24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. Text 85258. Only available in mainland UK

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Provides confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person through our helpline.

Call 0800 068 41 41

Text 0778 620 9697


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The Haven (30 Clarence Street, York):

Mon-Fri 6pm - 10pm and Sat-Sun 12pm - 10pm (please contact in advance of visiting)

07483 141 310 -

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Emergency Duty Team:

01609 780780

Adults Community Team:

01904 555111


Online emotional wellbeing and mental health support for Adults aged 18 + which offers a safe and confidential space to share experiences and gain support from our community and qualified professionals.

Upcoming events

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3rd December 2023, 11:00 - 1:00

Mental Elf

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Posted: 7th June 2023

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Peak a Week

Posted: 22nd May 2023

A Peak A Week

Leon has set himself a challenge to complete 52 peaks across the country in order to raise money for York Mind, and raise awareness of mental health. Read more

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