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Our Services

Crisis services

When a person's mental or emotional state gets worse quickly, this can be called a mental health crisis or a mental health emergency. If you, a friend or relative are in crisis or need urgent or emergency support then our services may not be appropriate for you at this time. York Mind is not a crisis service. Follow this link for details of out of hours support and guidance in a mental health crisis.

Alternatively, please see below for contact details of Crisis Services:


Talk to us any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal.
116 123 (this number is free to call)

NHS - TEWV Crisis Service:

0800 0516 171 (24 hours, 7days a week - all ages)
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Mind national helpline:

0300 123 3393 (weekdays 9am - 6pm)
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Shout (support for Young People):

24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. Text 85258. Only available in mainland UK

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Provides confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person through our helpline.

Call 0800 068 41 41

Text 0778 620 9697


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The Haven (30 Clarence Street, York):

Mon-Fri 6pm - 10pm and Sat-Sun 12pm - 10pm (please contact in advance of visiting)

07483 141 310 -

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Emergency Duty Team:

01609 780780

Adults Community Team:

01904 555111


Online emotional wellbeing and mental health support for Adults aged 18 + which offers a safe and confidential space to share experiences and gain support from our community and qualified professionals.

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1st January 2024 - 31st December 2024, 12:00

Active Challenges 2024

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A heartfelt thank you...

Posted: 10th June 2024

A heartfelt thank you...

to Auris Ear Care for their generous support and commitment to our cause. We are truly grateful for their partnership and look forward to continuing our impactful work together. Read more

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