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How we help

Crisis services

When a person's mental or emotional state gets worse quickly, this can be called a mental health crisis or a mental health emergency. If you, a friend or relative are in crisis or need urgent or emergency support then our services may not be appropriate for you at this time. York Mind is not a crisis service. Follow this link for details of out of hours support and guidance in a mental health crisis.

Alternatively, please see below for contact details of Crisis Services:

Samaritans:

Talk to us any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal.

01904 655 888 (local call charges apply)
116 123 (this number is free to call)
Text 07725 909090
Email: jo@samaritans.org

NHS - TEWV Crisis Service:

0800 0516 171 (24 hours, 7days a week - all ages)
Visit Website

Mind national helpline:

0300 123 3393 (weekdays 9am - 6pm)
Visit Website

Shout (support for Young People):

24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. Text 85258. Only available in mainland UK

Visit Website

KOOTH:

An online mental wellbeing community for young people. It provides a range of resources including access to online counselling. 

Visit Website

Papyrus:

Provides confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person through our helpline.

Call 0800 068 41 41

Text 0778 620 9697

Email pat@papyrus-uk.org

Visit Website 

The Haven (30 Clarence Street, York):

Mon-Fri 6pm - 10pm and Sat-Sun 12pm - 10pm (please contact in advance of visiting)

07483 141 310 - haven.mhm@nhs.net

Visit Website

Emergency Duty Team:

01609 780780

Adults Community Team:

01904 555111

Qwell:

Online emotional wellbeing and mental health support for Adults aged 18 + which offers a safe and confidential space to share experiences and gain support from our community and qualified professionals.

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Posted: 30th June 2021

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